I have a plan that I’d like to share with you -- because it involves YOU. Actually, it involves everybody. If everybody does their part, we not only have a chance of surviving the recession together, we have a chance of rebuilding our society into something spectacular.
First, let me ask you a question: When was the last time you were given amazing customer service? I don’t mean service that simply gave you what you paid for and did it with a smile and a bonus “have a nice day.” I mean the kind of service that throws out the rules of business and treats you like someone of value and an individual with needs different than the last customer’s needs. Not a one-size-fit all approach that we've come to know as the norm.
Is good old fashion customer service so far a thing of the past that the majority of this generation never really knew what it was to begin with? Have we gotten so used to the automated systems and virtual relationships that nothing is genuine anymore?
I DON’T THINK SO.
I am not complaining. I am proud of where we are... although I wasn’t at first. I was more skeptical and angrier than most. I don’t mean to harp on the big businesses -- after all they are run by people who have needs just as you and I do. But very often in big business we are unable to speak to real people who are able to meet our needs as their customers. Big business has become a large robot not programmed to care about our feelings, sensitivities, and real human experience. We grew up being told that everyone is special, but big business has taught us that everyone is exactly the same and that extraordinary needs are not tolerated -- or, at least, the robot is not programmed to understand them.
However, the good news is that recently I’ve seen a shift in that energy. People are needing to connect on a more human level. True we are communicating through text messages, emails, and blogs (ahem), but we are still connecting. And in some ways there is more of a connection because we all have access to one another on a level much greater than ever before: The Internet.
The Wonderful World of Web is a really good thing! So good that, if we read between the lines, we will see our unlimited potential and how capable we are of getting back to that sense of good old fashion customer service mentality.
Since we are able to shop and do business online, we can now choose from literally millions of companies to work with. If we don’t like their service, we can go elsewhere, just as easily. It’s not like we have to drive over to the next town because we didn’t like the clerk at the grocery store. We can buy from just about anyone we want.