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The 36-Hour Day

with Lylah M. Alphonse

I'm a full-time editor, a part-time writer, and a mom and stepmom to five amazing kids, ages 1 to 14. For me it's not about finding balance, it's about the daily juggle-- my career, my commute, freelance work, homework, housework, married life, social life, and parenting-- and finding the time to get it all done.

To learn more about Lylah, check out her Work It, Mom! profile and read her blog at writeeditrepeat.blogspot.com.

The Email and the Damage Done

Categories: The Juggle, Working? Living?

12 comments

istock_000003578383xsmall.jpgHow many times have you written an email, hit “send,” and immediately wished you had an “unsend” button?

Maybe you saw a typo in the split second that the email system was processing. Maybe you wrote the missive in a fit of anger, and belatedly realized that it needed a re-write or several in order to be considered anywhere near diplomatic. Or maybe, in that moment the email was still on your screen, before it flew out into the ether, you saw that you had addressed it to the person you were writing about instead of the person you were writing to.

A May post on the New York Times’s Freakonomics blog made me laugh and cringe at the same time. Or, rather, the comments did. I could totally relate. I’ve inadvertently hit “reply all” instead of just “reply” (who put those two buttons so close together?). I’ve had horrible typos that I didn’t see until it was too late (most memorably, an unfortunate misspelling that made the word “count” into something much more offensive). And there has been a time or two when I was so caught up in what I was planning to write that I addressed my email to the subject of my rant, instead of my confidant. (I’ve been on the receiving end of that kind of email as well. It isn’t pretty. And it can ruin a professional or personal relationship.)

Many years ago, after being told to forward certain news stories to a certain editor, I received two emails one after the other. The first was polite: “Thanks for the stories!” The second was much less so: “Will she f*@cking stop sending us stuff already?”

Apparently, the person hit “reply” instead of “forward” on that second one. She apologized immediately, but I’ve never forgotten it, and our work relationship was strained after that.

I was thinking about that incident yesterday, when I wanted to fire off an angry email to someone. I really, really wanted to write a rant that would burn the eyeballs. I was full of anger, irritation, and indignation, itching to type it out of my system and into someone else’s.

Instead, I waited. I took deep breaths (didn’t help). I gave myself a time out (didn’t help). I poured myself a tiny drink (helped a little). (Yeah, it was early in the day, but college rules applied: It was past noon, I was in my own home, and I’m over 21.)

What stopped me from writing it? These three things:

1.) An email is not a secure document. How would I feel if one of my kids read that email? What if it was forwarded to someone else? Would not be good. You should never send anything in an email that you wouldn’t be comfortable putting on a post card.

2.) Hitting “send” is akin to hitting “publish” — and anything published on the internet is public record, even a supposedly “confidential” email. (Need more of a deterrent? Check out Worst Email Ever, and be glad that something you wrote isn’t up there.)

3.) I still don’t have an “unsend” button, so once it’s out there, it’s out there. Did I really want it to be out there?

I didn’t.

But what if you still want to send that angry email? If it’s a reply, erase everything in the “to,” “cc,” and bcc” fields before you type the first letter — that way, it won’t go anywhere, even if you automatically hit the “send” button. Type whatever you want, as angrily as you want, and then hit “save as draft” instead. And then walk away for a while.

Yes, it can wait; if it were truly urgent, you would have picked up the phone instead of logging in to your email.

Hours later, from home if possible, re-read your draft. Chances are, it’ll require major revisions and probably still won’t be worth sending.

But, if it is, at least you can catch those typos.

OK, friends, confess: What’s the worst email faux pas you’ve ever made?

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12 comments so far...

  • Oh, this isn’t perhaps my worst (which I’m sure I’ve blocked from memory) but it’s happened a couple of times. I have a client that sends me a lot of work (thank you client) and so they know I’ve received it and there comments I reply with “got it” and hit send. Well a few times my fingers have gotten ahead of me and the first t gets separated from the first word and added to the second and…well, I just type ok now and there is much less embarrassment.

    Mandy at Dandysound  |  June 16th, 2008 at 4:47 pm

  • By accident I sent a not-so-nice email about a certain person to that certain person…. I wanted to just reach into my computer and pull it back, but it doesn’t work that way….. So many years ago, but I still cringe at the thought… If I feel the urge to write and let someone know how I feel, I’ll write it in Word, not email. I don’t send it, but it allows me to vent. :-)

    blapherMJ  |  June 16th, 2008 at 5:30 pm

  • I, too, have been on the sending AND receiving end of a rant sent accidentally to the subject of that rant. Neither relationship will ever be the same. In the first case, the relationship was already poor and we both knew it. In the second case, I had no clue the relationship was as fraught as it apparently was; the e-mail faux pas changed things forever. No amount of time or apology will ever change that. Oops, in both situations–on my part, and on the part of my “friend.”

    Shannon  |  June 16th, 2008 at 5:46 pm

  • I once sent an angry reply to a perfectly innocent email. Luckily I could blame pregnancy hormones, and the person totally forgave me. ;-)

    Robyn  |  June 16th, 2008 at 6:41 pm

  • ha! there a ‘recall’ feature in Exchange but it only works if you recall internally before the person has opened it (or received it on their phone/blackberry!) so it’s hardly worth it.

    Mandy! i have done that with ‘about it’ as well - luckily though only in IM! hilarious!

    Even if you send it to the correct person - people print emails (why i dont know but whatever) and i know of someone at work who picked up the print out that was an ongoing exchange about her between to other co-workers. The result? hurt feelings and even more difficult working relationship with those people.

    however, it IS fun to be on the ‘reply all’ if someone is ranting in a completely irrational manner about someone/something else. i do enjoy other people’s crazy drama LOL so at least in your embarassement you can know you are entertaining others! ha!

    Kate  |  June 17th, 2008 at 12:58 pm

  • I used to work with a guy that saved all of those email rants and would share them with the team on a day when morale was low. Nothing like laughing at the “idiots” who couldn’t control themselves and sent a rant to the entire 200+ person organization.

    I’m not one for email rants. I’d much rather speak to someone in person about the issue or talk directly to their manager. But I think that is because I am much more intimidating in person than in email.

    But I do quite a bit of “documentation” in email - sending out action items with deadlines, asking people for written status reports, sending an email when it is the second or third offense so that there is record.

    Robyn  |  June 17th, 2008 at 5:13 pm

  • I have three sisters, irritated by one, I sent an email to another to express my frustration. . .low and behold, sent it to the sister I was irritated with! Had to dig my way out of that one, but luckily no damage done and we had a good laugh!

    Lisa  |  June 20th, 2008 at 12:27 am

  • This is semi work related…I was at work, wanting to email my mom about my hubby…i know I should not have even thought about doing that…but I had already vented enuff to my best friend and thought maybe mom would have some words of wisdom to help me feel better….my hubby is the one i usually email alot while I am at work…so anyways, I typed this long email about how my husband was getting on my nerves and saying things that were not very nice….ended the email with a plea for advice…and before I even realized it, sent it to my husband….AHHHHHHHHHH..I turned to my coworkers and told them…they said jokingly, do not go home tonight…they were just kidding of course…by that time my hubby emailed me back and I saw in the “send to” part that he had forwarded it to my mom…..horrific!!!! But he forgave me.

    Sarah  |  July 9th, 2008 at 12:26 pm

  • I think it’s hilarious that he forwarded it to your mom (at least, it is in retrospect, right? At least he understands you need to vent!)

    Lylah  |  July 9th, 2008 at 12:34 pm

  • Back when I was a new college grad and just beginning my career, I was a manager at a call center for the phone company. As a 24/7 service center we were required to stay open even when the weather was really bad. One winter a huge blizzard hit so for the safety of the operators who had to work round the clock, the company shuttled them back and forth to a hotel up the street from the office. I was seeing another one of the office managers at the time, which was not exactly something the company condoned so we tried to keep it under wraps. I wrote him a randy e-mail asking him if he wanted to share a room with me and if he wanted to eat breakfast in bed off my naked body the next morning. I sent it and went about my office chores. The next thing I knew I was being called into the district manager’s office. Apparently I had sent it to the entire management staff. Never again…

    Tilly527  |  July 10th, 2008 at 3:27 pm

  • I recieved a cc mail from by boss to his assisstant, apparently it was a matter to be settled between the two of them. They sit in the same room but do not discuss openly. They mail each other trying to justify their actions and us who receive copies just know what fury they went through.

    The question: Did they have to publicise it?

    Mrs Hards  |  July 10th, 2008 at 11:56 pm

  • I was in Budapest (Hungary) for a business trip. A friend of mine in London sent an e-mail to our team subject SWEETS and asked everyone in our department (about 40 people including head of department) to go and get the sweets from his desk. The night before I had a great night with a beautiful Hungarian girl and replied to his e-mail like this: Mr X, I don’t need your sweets as I had such a sweet girl slept with me last night. I love Hungary and I think chicks here are the best in the plant. and replied to ALL….. OHHHHH NOOOOOOOOOOO… You can imagine the rest. Worst day of work since

    Sam  |  July 16th, 2008 at 10:17 am

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