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Maintenance woes

I've been increasingly incensed about a mouse problem we have at our office.  It's been about 3 weeks or so, where a mouse (or mice) use the desktops of those along the back wall...sorry, TMI...as a toilet.  Our maintenance person offered me a small plastic "humane" trap (it's the kind that's supposed to just trap them inside, not hurt them) and suggested I put a little bait in each night.  Well -- and I have to admit, I'm almost laughing as I write this -- they somehow manage to get the bait without getting caught, night after night.  So my desk has become a free buffet for them.  (I disgustedly gave the trap back to our maint guy.)  I and the other folks affected have asked the guy repeatedly for more and -- everybody say it with me! -- better mousetraps, but the guy is waiting until he has to make a run at the store.  We were told "maybe sometime this week."  I recognize he can't just jump up and go every time someone needs something, but the time lag is getting ridiculous.  Meanwhile, every morning, we have been going through the ritual of scooping up the you know what, spraying the surface down and cleaning.  Then this morning, another maintenance headache, this time at home!  Our roof has sprung a leak, right over the upstairs smoke alarm.  We discovered it only b/c the alarm started wailing out of the blue, and we were having a heck of a time disengaging it (it's not a battery alarm but rather connected to our electrical circuit).  Oh goody.  Not only a leak, but potentially damaged ceiling, an out of commission saturated smoke alarm, and the worst part is we have to deal with the incompetent management company (we live in a development).  Gee, I can't wait to call them when they open this morning.  This is the call I'd rather place: "Yes, I'd like a one-way ticket to Tahiti, please...."  Then again, I should be thankful that we have a roof over our heads in the first place, and that I have a job that I can go to every day.  So thank you for letting me vent, and I'll shut up now.   - Paula.