Once, while I was working in IT, I was helping out some copy editors as the new computer system was rolled out in their department. There was a glitch, I fixed it, and we all went back to work. But then their supervisor came up to me and told me to un-fix the glitch, because I hadn't followed protocol.
What was protocol?
I should have waited for the night editor to come in, reported the problem to him, and had him make the call to the person in IT who was supposed to fix it.
But, I pointed out, the person in IT who was supposed to fix it was me.
That doesn't matter, the supervisor said.
So, I was supposed to wait 2 hours until he got in, then tell him about the problem, have him call me, wait for the call to transfer to my pager, and then fix the problem? Instead of just fixing it right now? I asked.
Yes, he said. Then, he told me, "You were never good at following protocol, Lylah. That's why you won't go far in this business." So I let them wait for 2 hours while production slowly ground to a halt and we missed deadline in the name of "protocol."
This was a few years before "The Office," but I swear, it could have been scripted...