Does your choice of childcare ask your opinion on how they are doing on a regular basis? Do they receive positive feedback from you and other customers? Do they act on your suggestions? They should. In addition to monthly (and mandated) check-ins with host families, Cultural Care Au Pair sends an extensive bi-annual customer satisfaction survey to all of our customers. The most recent survey results show that 97% of respondents are satisfied with the quality of childcare that their au pair provides and 97% are pleased with the choice they made to use the services of Cultural Care Au Pair. But beyond the ratings, we ask for constructive feedback and suggestions. Some of the improvements we have made since the launch of our first customer satisfaction survey include an improved host family and au pair matching process, increased new and repeat family savings and better online resources and phone support – all from ideas proposed by our customers.
View Cultural Care’s recent survey results: http://www.culturalcare.com/_share/pdf/HFSurvey2009.pdf
Does your childcare ask how they are doing? Do they listen?