Mom Interviews

Joan Rooney

Vice President, Provider Management, Tutor.com

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Joan Rooney is the Vice President of Provider Management for Tutor.com, an online tutoring company. She has a fifteen year-old son and works from home most of the time. Check out this interview for some great perspective and tips from Joan about getting through the hectic days and not giving into guilt, as well as for some ideas about helping your kids with homework.

Can you tell us a little bit about your job?

I manage the recruitment, screening, certification, and scheduling of tutors as well as all session quality control and tutor support for Tutor.com, an online tutoring company. To give you an idea of the scope of this work, we currently have just over 1800 tutors and we conducted well over 720,000 tutoring sessions during the past academic year. I have been working with Tutor.com for 6 years and in this capacity for 5 of those 6. I started my work life as a teacher and then worked in operations management for a variety of government agencies.

Do you work from home, or do you go to an office?

Since the vast majority of my work is conducted online and over the phone. I work from home.

Can you briefly describe your usual day?

I would to love to have a usual day! I have my school year “schedule” and my summer “schedule”. During the school year I am up at about 6:00 a.m., get my son up at about 6:45 a.m., get him dressed and fed and then drive him to school. I start working as soon as I get back from dropping him off which is 8:00 a.m.

I start my work day by reviewing reports from the night before about student satisfaction levels, costs and check emails to see if there were any issues with the service the previous night that require my attention and check on the status of recruitment and onboarding. The rest of the day is usually taken up with phone meetings with my team and senior managers, and could involve writing, planning, making recruitment phone calls, and responding to tutors.

I usually work right through till pick up which can be anywhere from 4:30 p.m. to 6:30 p.m., make supper and get back online for a few hours more at nightthe summers, I try to get started by 7:30 a.m. so that I can spend some time with my son in the evenings.

What's the best thing about your job?

There are so many bests, it is hard to pick one! The very best thing about my job is the fact that I work with a team of tremendously dedicated, hard-working people who truly work as a team. Second best has to be the work we do for kids: We change kids lives; we give them hope and confidence in their abilities and we do that every single day of the week.

Most challenging thing about your job:

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