Member Articles

By Eileen McDargh, CSP, CPAE

The Technology Trap for Talking Takes a Toll
A recent Harris Interactive survey for Whitepages.com released findings on what communication modes are most open to misunderstanding. Not surprisingly,…
Towers Perrin Study Discounts Workplace Myths
Towers Perrin's recently released 2007 Global Workforce Study shows fascinating shifts in commo
When Your Get Up and Go Just Got Up and Went!
Let's face it: New years are not always "new." Too often it feels like nothing more than a new calendar in which to write down pages of…
Forget Spring HOUSE Cleaning. Clean Your Life!
There's no reason why only the trees and flowers should sprout new growth this time of year. But how often do we feel more ripe and rotten rather…
Resiliency lessons from the Chilean mine triumph
A world-wide web of viewers watched 33 miners being pulled to the surface following a 600,000 ton cave-in that happened nearly one-half mile below the…
Play! The sanity saver for tough times
The opposite of work is not play. It's depression. So states psychiatrist Stuart Brown in his new book, Play: How It Shapes The Brain, Opens The Imagination…
How to stand out from the herd and be heard!
What makes the difference between an average presentation and one that rocks your world? What makes the difference between a memorable speech and…
The power of "welcome home"
Welcome home! These two small words carry potent possibilities for creating a connection that evokes loyalty and teamwork. Yet, one…
Retreat to advance into a new decade
From my second floor bedroom, I look out at a massive 150 year-old eucalyptus tree that almost overpowers the expanse of the Pacific and the Channel Islands.…
Taming the technostress
Last week, my big desktop PC crashed, my laptop got the Blue Screen of Death. The refrigerator croaked, and the toaster oven went the heaven. My…
Listen up, leaders! The frontline makes your bottom line
It happens all the time: A full-page ad is placed in a major monthly publication. The ad touts the service excellence of their product. Catchy…
Five Leadership Lessons Learned In A Canoe
One hour north of Ely, MN, off a gravel road called Echo Trail, Little Indian Sioux River meanders through lily-pad waters and past beaver houses to meet…